Privacy policy

Who we are

DD Cleaning (ddclean.ca) is a cleaning company in Metro Vancouver, British Columbia. This policy explains what personal information we collect, why, and what you can ask us to do with it. It follows British Columbia's Personal Information Protection Act (PIPA).

What we collect

• When you call or text us: your phone number, name, neighbourhood, the service you want and when. Our website has no forms and collects nothing from you.
• When we clean for you: the address, access details (lockbox codes, keys, fobs, alarm codes) and notes about the space.
• Before-and-after photos of the rooms we clean, taken on every job.
• Body-camera recordings (video and sound) made by our crew during the clean.
• Our website does not use advertising or tracking cookies, and does not load fonts or scripts from other companies.

Why we collect it

• To give you a quote, book and carry out the clean, and contact you about it.
• To check quality: photos and recordings show what was done, so you and we can confirm the checklist was followed.
• To resolve problems: if you report something missed, damaged or missing, we review the photos and recordings for that job.
• We do not sell or rent your information, and we do not use it for advertising without asking you first.

Body cameras

• Our crews wear a body camera while they clean. We tell every client before the first visit.
• Recordings are reviewed only for quality checks or when an issue is raised, by the people at DD Cleaning who need to.
• Recordings are deleted after 30 days, unless we need one longer to resolve a complaint, an insurance claim or a legal matter.
• Want the camera off in a room, or for a whole visit? Tell us and it goes off. If a guest, tenant or family member will be home, please let them know cameras are in use, or ask us to switch them off.
• Our staff know they are recorded at work, and the recordings are not used for any purpose beyond those listed here.

Who sees it

• Only DD Cleaning staff who need it to do the job or check it.
• Companies that run our tools, such as our phone and website hosts, who store it on our behalf and may not use it for anything else.
• Anyone the law requires us to share it with.

How long we keep it

• Quote requests that don't turn into a booking: up to 12 months.
• Before-and-after photos: 12 months.
• Body-camera recordings: 30 days.
• Access codes and keys: returned or deleted when our service ends.
• Billing records: as long as tax law requires (in Canada, generally six years).

Your choices

• Ask for a copy of the personal information we hold about you, or to correct it.
• Withdraw consent, for example to cameras or photos. We'll explain if that affects what we can do.
• Ask us to delete what we no longer need to keep.

Contact and complaints

• Call or text (604) 344-6668, any hour. We answer privacy requests within 30 days, as PIPA requires.
• If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.